To order from the crossroads website, just click on the item you want to buy, select the size and colour you’re after, and click “Add to My Bag". You can continue adding items to your bag and when done, click on “My Bag" in the top right hand corner to check out. You will need your credit card (Visa, Mastercard or Amex) details or a Paypal account to finalise your order, as well as your delivery address.
1. Add items to your bag 2. At the checkout click on "Have a Voucher?" 3. Enter your rewards or promo code 4. Hit Apply. Your code should now be applied to your cart. If not: 1. Double check you’ve entered it correctly 2. Make sure you’ve met the minimum spend requirements 3. Check the expiry date to ensure it’s still valid If all else fails, please contact our Customer Care team.
Your security while shopping online with crossroads is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser. This verifies the authenticity and validity of our website security.
We accept credit card payments using VISA, MasterCard or AMEX. We also accept VISA and Mastercard debit cards or make it easy and checkout with Paypal. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as crossroads. At this time we are unable to process payments from other EFTPOS cards.
Laybys can be made in-store (laybys are not available online). What are my options online? crossroads accepts Afterpay which allows customers buy now, wear now & pay later. More details can be found below.
crossroads ships to Australia and New Zealand.
crossroads charges a flat rate of $10.00 for any purchase to be shipped within Australia and New Zealand for all orders under $80. Shipping is free for all orders with a total value over $80.
crossroads ship through Australia Post for all online orders within Australia. We ship via SEKO for New Zealand orders.
Click and Collect is Temporarily Unavailable crossroads offer complimentary Click & Collect to all online customers. Click & Collect is a delivery option that can be selected during the checkout process.
Australian orders should be delivered within 7-14 business days. New Zealand orders should be delivered within 21 business days. On rare occasions the customs agency may choose to delay individual shipments as a random security measure. If your order has not arrived within the above time frames, have a read of our Delivery Policy or contact our Customer Care team. Please make sure you indicate any special delivery instructions in the space provided on the delivery page at checkout.
If there is a problem with your order, please contact our Customer Care team.
At this stage we deliver to Australia and New Zealand.
If you have purchased your item(s) in one of our stores, you will need to return it a store within 30 days. Unfortunately we are unable to accept store returns by post. Sale items purchased instore are exchange only within 7 days.
You may return your purchase by post or to any crossroads store within 30 days. Please ensure items are unworn and all items must be in a re-sellable condition. Items can only be returned if unworn with the hygiene label intact and still on the garment. crossroads Online Returns PO Box 27 Liverpool NSW 1871 Australia
Online exchanges can only be processed instore within 30 days of purchase. The garments must be unworn and in its original condition with tags still attached, along with your original sales receipt or invoice. crossroads Online Returns PO Box 27 Liverpool NSW 1871 Australia
If the product is faulty, it should be returned to the crossroads store at which it was purchased from or any other crossroads store along with proof of purchase. Please note that only defects appearing within 6 months of the date of purchase are covered by crossroads defect warranty with your choice of a refund, exchange or credit note.
Yes! AfterPay purchases can be returned both Online and Instore (except One Woman Stores). You must include your original tax invoice and after pay email receipt instore or post back to the below online returns address by the Post office or ParcelPoint. Return to: crossroads ONLINE RETURNS PO Box 27 Liverpool NSW 1871 Australia Refunds will be processed and communicated to the customer via Afterpay shortly after crossroads processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).
crossroads uses Australian sizes, take a look at our Size Guide for more information on how to measure yourself.