Visit Australia Post to find out more information on the bushfire impacts in NSW, ACT, SA and Victoria
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
LOST OR DAMAGED GOODS
It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Crossroads is not liable for any costs associated with resending an order due to delivery address details being incorrect.
If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us email@example.com or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.
CLICK & COLLECT
This delivery option enables you to shop online and pick up your purchase in your nominated Crossroads store for free. Simply select your preferred pick up store in the online checkout. Your order will be prepared for collection at your nominated store.
Orders will be available for collection within 7-10 working days from the date of order (please allow up to 10 working days for WA orders).
You will receive an email and SMS with a unique pick up code when your order is ready for collection.
SISTER BRAND DELIVERIES
Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.
You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and Crossroads items, you will receive 2 parcels (at no extra charge of course).
EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.